Privacy policy

Your Privacy

Rocks and Things Store is bound by the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) (Privacy Act). The Principles are designed to protect the confidentiality of information and the privacy of individuals by regulating the way personal information is collected, used, disclosed and managed. Personal information is information or an opinion relating to an identified, or reasonably identifiable, individual.

We collect personal information about our customers, members, suppliers, contractors, job applicants and other contacts to understand and meet their needs, to sell our crystals and other products, provide services and meet our legal obligations.

The types of personal information we collect includes contact information (such as your name, address, email address and telephone number), your newsletter preferences, comments you submit using our website or connected social media and any feedback that you provide to us about our products, services, or website.

We do not ask for any sensitive information.

Rocks and Things Store also collects information about visitors to our website using web analytics provided by third party service providers such as Google Analytics. These services use cookies to understand how visitors use our website. We do not use this information to identify particular individuals.

We may also use the Google AMP Client ID API or similar products offered by Meta (Facebook) and other internet companies to follow the interactions of each visitor to our site. This provides a picture of visitor journeys and use of our services and website. This information may be used to identify visitors to the site for follow up.

We only collect, use and disclose your personal information for the purpose of:

providing you with the products, membership or services requested by you
responding to your questions or feedback
improving the way we serve customers
providing information that we think might be useful to you
considering employment applications.

Rocks and Things Store may disclose your personal information to third parties such as our external service providers, including Shopify, that provide our website hosting and website store.

We may also disclose your personal information if it is required or authorised by law, where disclosure is necessary to prevent a threat to life, health or safety, or where we are otherwise permitted by the Privacy Act.

We do not sell or license your personal information to any other third parties.

If you are concerned that we have not complied with your legal rights or applicable privacy laws, you may bring a complaint internally through our complaints process or you may decide to make a formal complaint with the Office of the Australian Information Commissioner (www.oaic.gov.au) which is the regulator responsible for privacy in Australia).

We will deal with complaints as follows:

Step 1: let us know

If you would like to make a complaint, you should let us know by contacting our Privacy Officer (see below for contact details).

Step 2: investigation of complaint

Your complaint will be investigated by our Privacy Officer.

A response to your complaint will be provided in writing within a reasonable period.

Step 3: contact OAIC

Any complaints or correspondence in relation to this Privacy Policy should be sent to our

Privacy Officer at:

Rocks and Things Store
Unit 1 104 Hodgkinson St
Clifton Hill VIC 3068
Email: info@rocksandthings.store

We will endeavour to respond to all complaints and correspondence promptly.

We expect our procedures will deal fairly and promptly with your complaint. However, if you remain dissatisfied, you can also contact the Office of the Australian Information Commissioner. Complaints must be made in writing.

Director of Compliance
Office of the Australian Information Commissioner
GPO Box 5218 Sydney NSW 2001
www.oaic.gov.au 1300 363 992